Refund & Replacement Policy | LimeHoodie.com

At LimeHoodie.com, we strive to ensure your complete satisfaction with every purchase, from our unique graphic apparel to our curated gifts. If you are not entirely happy with your order, please review the policies outlined below for cancellations, returns, refunds, and replacements.

I. Order Cancellations & Modifications

We understand that immediate changes may be necessary after placing an order.

Cancellation Window

You may cancel or modify your order (including item, size, color, or shipping address) by contacting us via email within 24 hours of placing your order.

Requests made after this 24-hour window may not be accommodated, as your order may have already entered the fulfillment or production stage for shipment.

Cancellation Fees

If a cancellation request is submitted after 24 hours and the order has already entered processing, a cancellation fee of 10% of the total order value may apply.

II. Returns, Refunds, and Replacements

We accept returns for non-sale items under specific conditions to ensure a smooth resolution process.

Return Window

You may initiate a return request within 180 days of receiving your product (delivery date). After 180 days, the sale is generally considered final, and refunds will no longer be issued.

Eligibility for Refund or Replacement (Our Error)

Returns and refunds are permitted if the issue is due to an error in fulfillment or manufacturing. We will happily support replacing your order for the following reasons:

  • The product arrives damaged or broken.
  • The product received is the wrong item, size, material, or design compared to your original order.
  • The product shows significant deviation from its online description.
  • The item received displays visible defects (e.g., blurriness or misplacement in the print, torn, dirty, wet, or hairy fabric).
  • The order is deemed lost in transit and the initial shipping address was correct.

General Return Condition

To be eligible for a return, items must be in their original condition:

  • Unworn, unwashed, and unaltered.
  • With original tags attached and in the original packaging.
  • Accompanied by the sales receipt or proof of purchase.

Ineligible Items for Return or Refund

The following items are generally not eligible for return, exchange, or refund:

  • Items damaged due to customer misuse, wear and tear, washing, or altering.
  • Items requested for return after the 180-day window.
  • Sale or clearance items (these are typically considered final sale).
  • Items with minor, fixable thread issues.
  • Customer selection errors, including ordering the wrong size, color, or style.
  • Products damaged or defective due to customer input errors (e.g., typos, incorrect images, or grammatical mistakes submitted for personalized items).

Exchanges

We do not offer direct exchanges due to customer selection errors (such as ordering the wrong size). If you require a different item or size due to your own error, please initiate a return (if eligible) and place a new order. We only replace items if they are defective or damaged (our error).

Return Shipping Costs

  • Damaged or Defective Products (Our Error): We offer free returns for products determined to be damaged or defective. The return cost is $0.00 in these cases.
  • Returns for Customer Preference/Error: Customers are responsible for the cost of return shipping. Original shipping/handling fees are non-refundable in these instances.

III. How to Initiate a Return or Replacement Claim

Before attempting to return any product, you must contact our support team to confirm eligibility and receive an approved return address. Items returned without prior approval are not eligible for support.

  1. Contact Us First: Send an email to [email protected] or use our “Contact Us” page.
  2. Provide Required Details: To expedite the review process (typically 2–3 business days), please include:
    • Your full name on the order.
    • The Order Number.
    • A detailed description of the issue.
    • Clear photos (or video, if applicable) illustrating the problem or defect.
    • Your preference for a replacement or refund.
  3. Wait for Instructions: We will review your claim and send a confirmation email with instructions and the necessary return address if your claim is approved.
  4. Ship the Return: Only ship the product after receiving our confirmation. Include a printout of your purchase confirmation email in the package. You must provide us with a tracking number for the return shipment.

Note: We are not liable for any loss, theft, or damage that occurs during return shipping.

IV. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.

  • Approved refunds are typically processed within 2–5 business days of receiving your return.
  • The refund will be credited back to your original payment method.
  • If your refund includes a credit for a defective item, the refund will typically include the original product price and shipping fee.
  • Please allow an additional 10–15 business days for the credit to officially post to your bank or credit card account, as processing times vary between financial institutions.

V. Address Accuracy and Shipping Responsibility

Delivery Address Accuracy

It is the customer’s responsibility to ensure the delivery address provided at checkout is accurate and complete. Please double-check details before finalizing your order.

Incorrect Addresses

LimeHoodie.com takes no responsibility for any product a customer does not receive because of errors in the delivery address given to us.

  • If an order is returned to us due to an invalid or incomplete address, additional shipping charges may apply for us to resend the item.
  • We are not responsible for loss, theft, or damage if you request a carrier to forward or redirect your package after it has left our warehouse.

Contact Information

We are committed to providing you with a smooth shopping experience. If you have any questions or require further assistance regarding your return or replacement, please contact our support team.

Detail Information
Email [email protected]
Address 9030 35th Avenue Southwest, Seattle, WA 98126
Warehouse 919 Abernethy Road, High Wycombe, WA 6057

(Note: Phone numbers and specific support hours were not provided for Limehoodie.com, so general email contact is prioritized.)

Analogy for Understanding: Think of your order like a stream of water flowing through pipes. The 24-hour cancellation window is the last point where you can easily shut off the tap or reroute the stream completely before it enters the high-speed production line. The 180-day return window for defective goods ensures that even if you find a leak months later, we cover the faulty material. However, if the stream goes to the wrong address because you wrote down the wrong street number, rerouting it incurs an extra cost, which is why the customer is responsible for re-shipping fees in that scenario.