Privacy Policy
Privacy Policy for limehoodie.com
This Privacy Policy describes how limehoodie.com (“we,” “us,” or “our”) collects, uses, stores, and shares (“process”) your personal information when you visit or make a purchase from limehoodie.com (the “Site”) and use our services (“Services”). We are committed to protecting your privacy and ensuring the security of your personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with our policies and practices, please do not use our Services.
Contact Information
If you have questions or concerns about this notice, you may contact us using the details below:
- Email: [email protected]
- Address: 9030 35th Avenue Southwest, Seattle, WA 98126
- Warehouse: 919 Abernethy Road, High Wycombe, WA 6057
SECTION 1 – WHAT INFORMATION WE COLLECT AND HOW WE USE IT
We collect and process your personal information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law.
1.1 Information You Provide to Us When you purchase something from our store, we collect the personal information you provide as part of the buying and selling process. The personal information we collect may include:
- Identifiers and Contact Details: Your name, address, and email address.
- Order and Commercial Information: Information necessary to process your purchase, such as order details, transaction information, purchase history, and payment method.
- Payment Data: We may collect data necessary to process your payment, such as your payment instrument number and the security code associated with your payment instrument. If you select a direct payment gateway to complete your purchase, Shopify stores your credit card data, which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is critical to complete the transaction, after which it is deleted.
1.2 Information Collected Automatically When you browse our store, we automatically receive your computer’s internet protocol (IP) address. This data, known as Usage Data, helps us learn about your browser and operating system (OS). This automatic collection may also include information about how you interact with the Services, device information, browser information, and details regarding your network connection.
1.3 Purposes of Processing We process your personal information for the following reasons:
- Order Fulfillment: To process and fulfill your orders, arrange for shipping and delivery, process payments, and manage returns and exchanges.
- Account Management: To facilitate account creation and authentication and otherwise manage user accounts.
- Customer Support: To respond to your inquiries and offer support.
- Security and Fraud Prevention: To protect our Services, detect and prevent fraudulent transactions, and ensure the security of the Site.
- Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. We may also process your information to deliver targeted advertising tailored to your interests.
- Legal Compliance: To comply with applicable legal obligations, court orders, or regulatory requests.
SECTION 2 – CONSENT
How do I obtain my consent? When you provide us with personal information to complete a transaction, verify your Mastercard, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at [email protected]. Note that withdrawing consent will not affect the lawfulness of processing that occurred before the withdrawal.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may also share information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc.. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the overall Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your Mastercard data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). PCI-DSS requirements help confirm the secure handling of Mastercard information by our store and its service providers.
For more insight into Shopify’s practices, you may want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers employed by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. We share information with service providers for functions such as payment processing, order fulfillment, shipping, cloud hosting, and analytics.
Certain third-party service providers, like payment gateways and other payment transaction processors, have their own privacy policies in regard to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled.
Remember that certain providers could be located in or have facilities in a different jurisdiction than either you or us. If you choose to proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) where that service provider or its facilities are located. For instance, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information could be subject to disclosure under US legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are not governed by this Privacy Policy or our website’s Terms of Service.
Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices. We have organizational and technical processes and procedures in place to protect your personal information.
If you provide us with your Mastercard information, the knowledge is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Although no method of transmission over the internet or electronic storage is 100% secure, we strive to protect your personal information. Therefore, transmission of personal information to and from our Services is at your own risk.
SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, pixels, web beacons, and similar tracking technologies to collect and store your information, enhance your browsing experience, analyze traffic, and personalize content. We use Cookies to power and improve our Site, remember your actions and preferences, and better understand user interaction.
Here is an example list of cookies that may be used, so you can choose if you wish to opt-out:
| Cookie Name | Purpose | Duration |
|---|---|---|
_session_id |
Unique token, sessional; allows Shopify to store information about your session (referrer, landing page, etc.) | Sessional |
_shopify_visit |
No data held; employed by our website provider’s internal stats tracker to record the number of visits | Persistent for 30 minutes from the last visit |
_shopify_uniq |
No data held; counts the number of visits to a store by one customer | Expires midnight (relative to the visitor) of the subsequent day |
cart |
Unique token; stores information about the contents of your cart | Persistent for 2 weeks |
_secure_session_id |
Unique token | Sessional |
storefront_digest |
Unique token; used to determine if the visitor has access if the shop has a password | Indefinite |
You can usually set your browser to remove or reject cookies. However, disabling cookies may negatively impact your user experience and affect certain features of the Services.
Do Not Track (DNT) Features Most web browsers include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
SECTION 8 – AGE OF CONSENT AND MINORS
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We do not knowingly solicit data from or market to children under 18 years of age. We do not knowingly collect information from children under the age of 13. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
SECTION 9 – YOUR PRIVACY RIGHTS
Depending on where you are located geographically (such as Canada, the EU, or certain US states), you may have certain rights regarding your personal information. These rights may include:
- Right to Access/Know: The right to request access and obtain a copy of the personal information we hold about you.
- Right to Rectification/Correction: The right to request that we correct any inaccurate or incomplete personal information we maintain about you.
- Right to Deletion (Right to be Forgotten): The right to request that we delete your personal information.
- Right to Withdraw Consent: If we are relying on your consent to process your information, you have the right to withdraw that consent at any time.
- Right to Object: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us directly. We will consider and act upon any request in accordance with applicable data protection laws.
SECTION 10 – UNITED STATES RESIDENTS’ SPECIFIC PRIVACY RIGHTS
If you are a resident of the United States (such as California or Connecticut), you are granted specific rights regarding access to your personal information.
Sensitive Personal Information and Data Sales We do not process sensitive personal information. Furthermore, we are not in the business of selling or sharing our customers’ personal information to others. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
California Residents (CCPA) Under the California Consumer Privacy Act (CCPA), California residents have the right to request deletion of their personal information and the right to know certain details about the personal information we collect, use, and disclose.
California “Shine The Light” Law (CCPA Section 1798.83) California residents may request and obtain from us, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
To exercise any of these rights, please contact us using the details provided above.
SECTION 11 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will become effective immediately upon their posting on the online site.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Privacy Policy.
How to Review, Update, or Delete the Data We Collect From You Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us by email at [email protected].
We will respond to your request in accordance with applicable data protection laws and within a reasonable timeframe.
To visualize how your data is protected, consider our security measures as a digital vault. When you complete a purchase, your sensitive payment information is not just locked in the vault (stored securely behind a firewall by Shopify), but the key itself (the card number) is first scrambled using highly advanced encryption (SSL and AES-256). This ensures that even the transmission process is protected, acting like an armored vehicle delivering the scrambled data to the heavily guarded vault.